The Big Career Leap
Posted on 09 May, 2018
Skills: RDBMS, UML/ Use cases, Activity diagrams, JAD sessions
Description: Essential duties: The position’s essential duties include the following: • Develops and maintains a thorough knowledge of business processes supported by software systems/products; • Documents business requirements and business processes; develops training programs, documents, and materials; • Analyzes and documents “as-is” and “to-be” scenarios (processes, models, use cases, plans and solutions); • Leads requirements reviews, design reviews, and change control activities; • Defines and implements standards, methods and procedures for requirements and testing activities; • Works as part of Scrum Team and effectively participates in daily stand-up, sprint planning, task estimates, task sequencing, task assignments, sprint reviews and retrospectives.
Posted on 30 Apr, 2018
Description: Work activities Instructional Design • Works cooperatively with PWD Customer Contact Center managers and staff to assess training needs. • Clearly defines learning objectives consistent with identified training needs. • Creates engaging learning activities and compelling course content for both classroom lead and e-learning training utilizing current instructional design theories, practices, methods and technologies. • Develops valid assessments of learning and task proficiency. • Designs and analyzes course evaluations. Uses evaluation data for continuous improvement of training and development activities and outcomes. • Develops, monitors and reports to WD Customer Contact Center management, project plans for assigned work. Training Administration and delivery • Manages course scheduling and registration in the LMS. • Manages PWD Customer Contact Center training room. Schedules room and assures that all necessary training supplies and equipment are available and in good working order. • Supports PWD Customer Contact Center Supervisors and Managers in developing appropriate learning plans and in tracking employee progress. • Produces custom reports in the LMS as necessary. • Provides LMS support to PWD Customer Contact Center staff and management as necessary. • Leads PWD Customer Contact Center training as needed. Job & Task Analysis and Documentation • Analyzes tasks performed by the PWD Customer Contact Center Representatives and documents these tasks utilizing a prescribed format. • Updates task specifications as needed. • Develops call scenarios, based on actual call recordings, for use in testing task proficiency of PWD Customer Contact Center Trainees and Representatives. • Updates and maintains the PWD Customer Contact Center Task Specifications in the appropriate Knowledge Management System.
Posted on 30 Apr, 2018
Skills: Ruby, Cucumber
Description: Overall purpose of position: Working in close co-operation with the business customers and IT teams, the quality assurance analyst applies analytical and business skills to evaluate existing and identify new or enhanced systems, products and processes which advance business objectives. The quality assurance analyst also develops, manages, and executes all phases of quality assurance testing, including analysis of product requirements to produce test requirements, and development and execution of functional/system test plans in a multi-tiered environment.