Technology Support Lead

Windows 10; MS Office 365; Skype for Business; MS Teams;Service Now incident management tool
Published
August 7, 2020
Location
Beech Grove, Indiana
Posted On:
08/07/2020
Client Name:
AMTRAK
Priority:
Highest
Contact Person:
Pradeep lamba pradeep@powersolv.com
Position Type / Employment Type:
Full Time
Job Length / Duration:
6-12 Months
Required Skills:
Drupal, PHP, .NET or JavaScript; security of cloud, SaaS, SAST and DAST tools,
Company / Industry:
Government
Job Category:
Information Technology
Experience Required:
10+ years
No Of Positions:
1
Required Travel:
25%

Description

  • The Technology Support Lead works independently on multiple projects as a project team member. Works on small to large complex support activities/projects that requires increased skill in multiple technical environments and knowledge of one or more specific technical products (Hardware and/or Software). The position will be responsible for coordinating work to support daily IT operations, end user and customer support.
  • Must possess excellent customer service, strong communication and interpersonal skills, work well with others in an integrated team environment, and as part of a remote team, and must be self-motivated.
  • May travel up to 30% of the time to Amtrak facilities in assigned region.
  • Ability to climb stairs & ladders, stand for extended periods of time, lift and carry up to 40 pounds.
  • This is a heavy industrial environment with noise, moving equipment, cranes, locomotives, dirt, dust and other hazards, must use all appropriate PPE equipment.
  • Experience using: Windows 10; MS Office 365; Skype for Business; MS Teams; Service Now incident management tool; User State Migration Tool-USMT; Bitlocker Administration; SCCM Remote Control; Dameware; remote diagnostic tools; familiarity with IT network infrastructure; desktop troubleshooting and creative problem solving.
  • Lean Six Sigma, bachelor degree in technology field.
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