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ServiceNow Implementation Project Manager


Position Type / Employment Type

Contract - Independent,Contract - W2

Job Length / Duration

6 to 12 months

Job City

Providence, RI

Job State

Rhode Island

Job Country

USA

Required Skills


• Five years of Project Management experience,
• One year of ServiceNow experience as a Project Manager or one year of experience managing ServiceNow deployments.
• Familiarity with the ITIL Framework business acumen, and ability to communicate in a timely and professional manner with employees at all levels of organizations.
• Possess the self-efficacy and confidence needed to fuel a personal tenacity in relentlessly following up with action items at all levels in the organization.
• Experience with ServiceNow SAM and ITSM Pro implementations.
• Ability to adhere to and report upon project budgets.
• Excellent communication skills: verbal, written and presentation.
• Punctuality, reliability, and a strong work ethic, with the ability to self-manage a must.
• Background in software development lifecycle and managing Agile development engagements a plus.
• Experience with collecting, analyzing and reporting accurate information and data within tight deadlines a plus.
• Collaborate with other project and program team members

Company/Industry

Information Services And Publishing

Job Category

Software Application Design And Development

Experience Required

6 to 10 years

Number of positions

1

Pay Rate

Required Travel

Job Description


• Project Management responsibilities for entire project on behalf of the Division of Information Technology
• Coordination of deployments and upgrades by communicating with Agency Information Managers, Technical Support Managers and Staff and Agency Leadership
• Delivery of ITSM & Sam modules within the supported Executive Branch Agencies
• Develop training assets and programs for end users leveraging partnerships and investments with vendors and technology
• Create repeatable playbook used throughout the deployment to include detailed steps, tasks and timelines
• Exhibit leadership characteristics: strong communication skills, full understanding of internal policies, time management and customer focus
• Lead and conduct project meetings according to scope of the project
• Brief project sponsorship and Division of Information Technology Leadership on a regular basis throughout life of project
• Produce detailed meeting notes to include date/time and task responsibilities and next steps
• Provide a detailed deployment schedule including vendor supplied resources on site, dates, times, locations and Units being deployed.
• Direct teams to manage deliverables for various projects including:
• Mitigation Plan for missing data after upgrade
• Weekly project status reports (Schedule, Scope, Budget, Risks, Issues, and Action Items)
• Weekly project status meetings
• Vendor engagement(s) for milestone and work plan development for Service Now module implementation
• Request and align State resources as required for implementation
• Collect and document relevant product policies, procedures and guidelines

Job Summary


• Project Management responsibilities for entire project on behalf of the Division of Information Technology
• Coordination of deployments and upgrades by communicating with Agency Information Managers, Technical Support Managers and Staff and Agency Leadership
• Delivery of ITSM & Sam modules within the supported Executive Branch Agencies
• Develop training assets and programs for end users leveraging partnerships and investments with vendors and technology
• Create repeatable playbook used throughout the deployment to include detailed steps, tasks and timelines
• Exhibit leadership characteristics: strong communication skills, full understanding of internal policies, time management and customer focus
• Lead and conduct project meetings according to scope of the project
• Brief project sponsorship and Division of Information Technology Leadership on a regular basis throughout life of project
• Produce detailed meeting notes to include date/time and task responsibilities and next steps
• Provide a detailed deployment schedule including vendor supplied resources on site, dates, times, locations and Units being deployed.
• Direct teams to manage deliverables for various projects including:
• Mitigation Plan for missing data after upgrade
• Weekly project status reports (Schedule, Scope, Budget, Risks, Issues, and Action Items)
• Weekly project status meetings
• Vendor engagement(s) for milestone and work plan development for Service Now module implementation
• Request and align State resources as required for implementation
• Collect and document relevant product policies, procedures and guidelines

Desired Profile


• Five years of Project Management experience,
• One year of ServiceNow experience as a Project Manager or one year of experience managing ServiceNow deployments.
• Familiarity with the ITIL Framework business acumen, and ability to communicate in a timely and professional manner with employees at all levels of organizations.
• Possess the self-efficacy and confidence needed to fuel a personal tenacity in relentlessly following up with action items at all levels in the organization.
• Experience with ServiceNow SAM and ITSM Pro implementations.
• Ability to adhere to and report upon project budgets.
• Excellent communication skills: verbal, written and presentation.
• Punctuality, reliability, and a strong work ethic, with the ability to self-manage a must.
• Background in software development lifecycle and managing Agile development engagements a plus.
• Experience with collecting, analyzing and reporting accurate information and data within tight deadlines a plus.
• Collaborate with other project and program team members

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