The Big Career Leap
Full Time,Contract - Corp To Corp,Contract - Independent,Contract - W2
6 to 12 months
3 years working as an Help Desk, HDI, Comp TIA, A +
Help Desk And Technical Support
3 to 6 years
Travel Not Required
Major Duties: Receives, analyzes, resolves and/or appropriately escalates problem from users. Provides support to users of existing and new installed hardware, operating systems, applications and mobile devices and mobile base technology. Installs, configure and maintains hardware, applications, and peripherals in support of the County’s business and operation needs. Documentation of work in Cherwell. The County’s ITIL based ticketing system. Provide Operational technical support for assigned County business activities. Performs administrative duties and provide technical advice.
Job Summary: Candidates are assigned to the Technical Solutions Call Center in the Department of Technology Services. This is a help desk environment to provide support on a variety of county-wide infrastructure systems, applications and hardware for County employees, the County Board and County facilities. Support is provided in response to calls, request input from the customer portal, emails and walk-ins. The candidate will receive, analyze, resolve and appropriately escalate user problems. The candidate will need to use their technical knowledge of the County’s infrastructure systems and associated software, analytical and problem-solving skills to resolve Tier 1 and Tier II user problems as quickly and efficiently as possible. This position also assists in planning and implementing projects, migrations and deployments. This position also provides support in a rotating shift for County Board meetings, after hour support and support for Arlington’s Office of Emergency Management.
Minimum Qualification: Superior Customer Service Capabilities. A combination of experience, education and certifications that demonstrates the ability to analyze and process routine information and resolve issues. Excellent verbal and written communications skills. At least 3 years working as an Help Desk or Field Technician or an Associate Degree in computer science or directly related field with one year experience providing user support in a MS Office/Windows environment. Certifications: HDI Help Desk Analyst HDI Customer Support Specialist MS Office Specialist MCSA Windows 10 Mobility Certifications Comp TIA, A +